Terms & Conditions

Please Read This Before Jumping

Note: These terms and conditions affect your legal rights. It is therefore important that you read and understand them before using any services provided by islejump.

islejump's recreational services include participation in trampolining, dodge ball and basketball (“recreational activities”). By purchasing a ticket from islejump, you agree that the supply of islejump's recreational services and participation by you in the recreational activities is subject to the following terms and conditions:

You acknowledge that the recreational activities are dangerous with many inherent risks and hazards and as a consequence personal injury and sometimes death can occur, you voluntarily assume and accept all such risks and waive the right to sue islejump for any personal injury or death in any way whatsoever caused by or arising from participation in such activities.

islejump, its employees, directors and agents are not liable to you, your dependants or legal representatives for personal injury or death suffered by the customer due to the recreational activities not being supplied with due care and skill or not being reasonably fit for their purpose.

You cannot participate in the recreational activities if you are under 12 unless you are supervised at all times by a parent or a responsible adult guardian.

Children under 5 years old cannot jump unless it is during our family fun sessions.

You must comply with all signs or other directions of islejump. islejump may suspend or cancel your participation in any recreational activities in its absolute discretion for noncompliance with these conditions, or for reckless or careless conduct. In particular, you agree that:

  • Mobile phones must not be used whilst engaged in the recreational activities.
  • You must only use socks approved by islejump.
  • Food or drink must not be consumed whist engaging in the recreational activities.
  • Smoking, consumption of alcohol and chewing gum is not permitted.
  • You will not be allowed to participate in any recreational activities if reasonably considered by islejump to be under the influence of alcohol or drugs.

To the maximum extent permitted by law, but subject to the non-excludable consumer guarantees implied pursuant to the UK Consumer Law, in no event will islejump or its employees, directors and agents be liable in respect of any claim for any indirect or consequential loss or damage including without limitation personal injury, financial loss (such as loss of profits or use of capital or revenue or otherwise), or for any punitive, exemplary, special, incidental or consequential loss or damage whether such liability arises in contract, tort (including negligence), equity, breach of statute or statutory duty or breach of any consumer guarantees.

This disclaimer constitutes the entire agreement between you and us in relation to your use of our website, and supersedes all previous agreements in respect of your use of this website.

This disclaimer will be governed by and construed in accordance with English law, and any disputes relating to this disclaimer shall be subject to the exclusive jurisdiction of the courts of England.

Refund Policy

  • All online bookings are non-refundable within 24 hours of the allocated booked slot.
  • You cannot transfer or resell your booking.
  • You can only make a booking if you are 18 years old or over.
  • Promotional rates are only available for purchase within the park.
  • If you book eleven or more people for the same time we will treat this as a group booking. If you intend to make a Group Booking then please call 01983 400444.
  • A refund will only be given in the event islejump fails to adhere to the service contract of agreement at time of booking.

Cancellation and Amendment Policy

If you cannot make your pre-booked session/event here at islejump, please do call the management team at islejump as soon as you can on 01983 400444.

All cancellations and amendments to your booking must be made through our management team.

We do not offer refunds of pre purchased tickets but may offer re scheduling if approved by the manager.

Parties & Event Bookings

See Cancellation and Amendment Policy – Same Applies

Amendments/Cancellations Made By Us

In the event that islejump may have to make changes and cancel a confirmed booking due to circumstances beyond our control we reserve the right to do this. Whenever this occurs, reasonable attempts to contact you will be made by islejump as soon as possible and in advance of your booking. You will then be given the option to either transfer your booking to another mutually agreeable time/date.

Please note that you will not be able to participate in any activities at islejump unless you have completed the waiver and made yourself familiar with our terms and conditions. This can be done either by creating an account (please click the button at the top of the page) or upon arrival. We advise all of our customers to arrive 20 minutes prior to their allocated booked jumping slot.